Emergency Response

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What happens when a chemical spill or exposure occurs?

Failure to respond quickly and effectively to an unintended incident such as a chemical spill or inhalation can turn a small incident into a much larger one. It can increase the impact of the event on your employees, customers, community and the environment and expose the company to penalties, lawsuits and damage to your brand. 

Call on EHS expertise and support 24-7-365

3E Emergency Response services from 3E can significantly improve the outcome of workplace incidents. You can mitigate risk by providing employees worldwide with direct access to our highly trained EHS specialists.

Our EHS Call Center offers 24-7-365, toll free, live telephone support for incidents ranging from Safety Data Sheet (SDS) requests to chemical spills, ingestions, exposures and large scale natural disasters. Capabilities include response to emergencies at a level requiring deployment of ER professionals and equipment. And in the event of a potential exposure to COVID-19 or other infectious disease, the 3E EHS Call Center now offers live, 24-7-365 incident notification hotline support to protect the health and safety of your workforce in facilities worldwide.

3E Emergency Response services also provide immediate access to medical advice for chemical exposures. Poison control specialists, physicians, and toxicologists provide medical advice related to chemical exposures, including skin/eye contact, inhalation and ingestion. Translation assistance is provided in a number of languages via an interpreter.

For companies selling hazardous chemical mixtures in Europe complying with Poison Center Notification (PCN) requirements under the CLP Regulation is complex and resource intensive. Our team of regulatory experts offers a range of solutions and services to fulfill your PCN obligations.

COVID-19 Global Incident Notification Hotline Service

Our team of dedicated and trained EHS specialists will answer calls from your employees worlwide regarding potential COVID-19 exposure 24-7-365 and provide phone and/or email notification of incidents in accordance with your designated notification criteria, contact list and business rules.

Emergency Response Network

In the event of a chemical release or potential exposure to COVID-19 or other infectious disease at a facility in the United States or Canada, 3E can provide incident management support by dispatching a pre-screened emergency response contractor to disinfect your facility or offsite location 24-7-365.


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EU Poison Center Notification

We offer a comprehensive set of EU PCN solutions for compliance with both current and upcoming EU and national requirements, including:

  • Guidance in understanding requirements and business impact
  • Obtaining and organizing the required data for notification
  • Unique Formula Identifier (UFI) strategy development and inclusion on the SDSs and labels
  • Preparation of product information in the required format and submission of the PCN dossier

ER Hotline for Workplace 

3E provides information and professional guidance for chemical spill management, as well as telephone access to professionals for medical concerns related to a chemical or product exposure at a company’s worksite 24-7-365.



ER Hotline for Products

Manufacturers and distributors can display 3E’s toll free telephone number on their SDSs, enabling 24-7-365 emergency response to spills, ingestions or exposures related to their products. 

Companies that ship products containing hazardous materials can also display the toll-free number on shipping documents for transportation compliance.



Incident Notification and Reporting

3E can provide customized client notification services for companies that require detailed, multi-step or complex notifications per incident to comply with their own internal policies and procedures. Further, we can also fulfill OSHA reporting requirements for spills in reportable quantities, following customized notification protocols, obtaining and recording relevant information, completing the documentation, and generating and/or delivering the necessary information to you for reporting purposes.


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Global Incident Response Hotline

This service provides a single point of contact for companies who need a 24-7-365 emergency number to support global distribution of hazardous materials. We provide designated telephone number(s) accessible worldwide and staffed around the clock by a live hazardous materials specialist in the event of hazardous materials incidents. 

Our global emergency number can be used worldwide for SDSs, transportation documents and other hazard communication documents such as product labels and Transport Emergency Cards (Tremcards).


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Chinese Emergency Response Service

3E offers comprehensive emergency response and reporting services for chemical products manufactured, imported and sold in China. We will enroll clients' products for support with China's National Registration Center for Chemicals (NRCC) wherein the agency will provide a 24-hour local emergency contact number, guidance for chemical exposures and reports related to incidents in compliance with Chinese hazardous chemicals regulations.